Tip: You can update your user name, password at any time in the Personal Information Section of My Account. If you don't remember your information, contact us for help.
Follow these steps:
Check with anyone who might have used your account to make sure they haven't made any changes.
Try to sign in to your account and change your password.
If you're still having problems after trying these options, contact Customer Service.
Enter the email attached to your registration and click the submit button.